Retail Shop Manager
Reports to Associate Director
PRIMARY FUNCTION AND RESPONSIBILITIES:
The Retail Shop Manager plans, directs and leads all retail business activities related to the operation of the National Cowgirl Museum shop, including retail, wholesale and web sale programs. The Retail Shop Manager is responsible for merchandise purchasing, visual merchandising, inventory control, selected product development, budgeting and marketing. The Manager proactively manages the museum store staff through leadership and communication, and through their supervision and example ensures the highest level of museum visitor experience in the museum store. The purpose of the museum store is to provide a service to the museum visitor, a continuation of the museum experience and generate earned revenue for the museum.
- Minimum four years’ management experience in a specialty retail and/or museum retail environment. Sound knowledge of retail business principals and accounting including banking, cashiering, receipt processing, daily sales reporting, and inventory management procedures.
- Must possess strong leadership, organizational and interpersonal skills.
CORE FUNCTIONS AND COMPETENCIES:
- Manage and plan all aspects of retail programming including store, web site, wholesale, and off-site venue sales.
- Create annual budgets, forecasts and sales reports. Develop monthly sales goals.
- Responsible for all store merchandise purchasing. Responsible for developing and working within an open-to-buy budget. Responsible for selected product sourcing, procurement, pricing and profit margins. Responsible for visual merchandising, merchandise returns to vendors, markdowns and shrinkage control.
- Identifies and pursues new markets for National Cowgirl Museum products. Oversees web sale programs
- In conjunction with Marketing Department, develop and manage all retail
- advertising, marketing and special promotions.
- Develop, schedule and promote in-store events, product demonstrations, author signings and readings. Plan and coordinate special retail events with other museum departments such as the Cowgirl Hall of Fame Annual Induction Luncheon, etc.
- Meet with sales reps and negotiate purchasing incentives such as delayed billing, additional discounts, co-op advertising dollars and in-store events and product exclusivity.
- Analyze sales and provide monthly, quarterly and annual reports to senior museum staff that includes YTD profit loss statement, open-to-buy projections, inventory levels, and business and marketing planning.
- Regularly meets with Finance Department to review YTD sales, expenses and projections.
- Review all merchandise receiving reports and packing lists and approve invoices for payment.
- Assist Associate Director to plan, develop and source National Cowgirl Museum branded custom merchandise including concept, design, production, pricing and delivery.
- Coordinate and order all necessary inventories for special events, educational programs and author appearances. Supervise the return and credit of unsold merchandise.
- Plan and implement seasonal merchandising themes. Oversee all store display themes and merchandising and restocking.
- Plan, schedule and supervise annual physical inventory. Schedule and supervise periodic departmental physical inventory counts.
- Supervises all point-of-sale/retail software and hardware problems, issues and updates.
- Hire, train, manage and supervise retail support staff as budget allows for staffing
- Develop procedure and policy manuals for retail operations. Update, edit and maintain manuals as needed.
- Attends museum planning and staff meetings as needed.
- Minimum of four years demonstrated success managing a specialty retail operation, including personnel, inventory management, accounting and merchandising.
- Demonstrated leadership ability; self-motivated.
- Ability to establish and maintain effective working relationships, including working well with others in a team situation to achieve common goals.
- Proficient in the use of a point-of-sale system, preferably LightSpeed and Shopify, as well as Microsoft Word and Microsoft Excel.
- Sound verbal and writing skills.
- College degree or museum background preferred.
WORKING CONDITIONS & ESSENTIAL PHYSICAL DEMANDS:
- Museum retail environment.
- Must be able to accurately operate a point-of-sale system and effectively deal with heavy public contact and provide excellent customer service.
- Microsoft Office skills preferred.
- Subject to lifting up to 40 lbs and standing, stooping, bending and walking for long periods of time.
- Schedule will be Tuesday through Saturday during Museum operating hours. Must also be willing to work a flexible schedule that includes nights, weekends, holidays and special events. Must work special events and where needed for exhibit openings.
- Must possess and display a dedication to the National Cowgirl Museum mission and vision.
- Must be able to communicate clearly and congenially with patrons about museum merchandise, services and programs.
- Must utilize excellent customer service skills to enhance the museum experience and meet the needs of the museum visitors
- Must be able to multi task and be self motivated.
- Must satisfactorily fulfill all departmental training requirements.
- Must pass a background check.
- Must have proven skills to supervise and lead staff.
- Must present a neat, professional appearance.
Interested applicants, please submit resume and salary history to Debra McStay at firstname.lastname@example.org.